Winter prices 2022-2023

The prices are in Bulgarian lev for the number of regular beds in a room and include:

• Accommodation with breakfast / buffet min 20 people/ or accommodation ONLY
• Room for storage of own ski equipment – free of charge for hotel guests
• WI-FI  throughout the hotel, Resort fee, insurance and 9% VAT
• Children from 0 to 2.99 years use a baby cot on prior request or on reque

Extra bed per night:

• Children from 0 to 5.99 years on extra bed – free of charge
• First child from 6 to 11.99 years on extra bed –  with breakfast – BGN 25 / accommodation ONLY – BGN 20
• Second child from 6 to 11.99 years on extra bed – with breakfast – BGN 15  / accommodation ONLY – BGN 10
• Adult on extra bed – with breakfast – BGN 45 / accommodation ONLY – BGN 20
  Children from 12 y.o. are charged as an adult
  

Extra charges for additional services:

• Parking for cars – reservation is not accepted– valid during the following hours: check-in – after 2 pm; check-out – until 12 pm
• Warm garage – BGN 20/ per day / Car parking (outside) – BGN 15/ per day

DEPARTURE  –  to be requested 1 day prior to check-out date after confirmation of availability by the hotel:

• Check-out until  2 p.m. – BGN 30 ; Check-out until  4 p.m. – BGN 50      

PREPAYMENT AND CANCELLATION CONDITIONS:
To guarantee a reservation – after email confirmation sent by the hotel, 50% of the total amount is required to be transferred within 5 working days  by bank transfer.    Balance payable at check-in. If the deposit is not received within the stated time, the hotel does not commit to keeping the reservation.

CANCELLATION POLICY:

Seasons – low; middle; vicaton	Up to 7 days before check-in	7 to 3 days before check-in	Less than 3 days
Cancellation charge	Free – return of prepayment within 10 working days	Price per 1 night on offer	Total prepaid amount
Christmas – New Year season	Up to 14 days before check-in	14 to 7 days before check-in	Less than 7 days
Cancellation charge	Free – return of prepayment within 14 working days	Price per 1 night on offer	Total prepaid amount

• Refunds – by bank transfer and the account of the holder from which it was transferred within the specified time limits

• In case of no-show or early departure, prepaid / paid amount is not refundable

Payment Policies

Payment in cash – on site at the hotel

Payment by bank transfer – to guarantee a reservation, after an e-mail confirmation has been sent by the hotel, payment by bank transfer of 50% of the total value of the reservation is required within 7 days.

Payment by debit/credit card through a virtual POS terminal

It is possible to make payments through a virtual POS terminal using the Pay by link service provided by Bank DSK EAD, part of the OTP group serving the Merchant, with VISA, MasterCard, Maestro bank cards and cards with the BORICA logo without the physical presentation of the Merchant’s bank card, and through the possibility of inclusion in the Verified by Visa, MasterCard SecureCode and secret code of BORICA authentication schemes for Internet payments.
The Bank is a full member of the International Card Organizations (ICO) Visa and MasterCard, which has the right and has authorized the Merchant to use the trademarks of ICO.
The merchant does not collect, store or process card data in any way. All information about this is entered by the customer on the payment page of Bank DSK EAD, which is certified by MKO and supports 3D Secure Code – a system for identifying a cardholder in real time when paying at a virtual POS through a secret password and ensuring maximum security of the card payment at an Internet merchant through one of the following schemes:
– Verified by Visa (VbV) – for cards with the Visa logo, Visa Electron, VPAY;
– MasterCard Secure Code – for cards with the MasterCard and Maestro logo;
Secret code of BORICA-BANKSSERVIZ AD – for cards with the trade mark of Borika.

4. The Merchant provides reliable control mechanisms when accepting payments through its virtual terminal on the Internet in order to prevent transactions that do not meet the objectives of the transaction with the Customer and these General Terms and Conditions, fall outside the scope of its applicable field and/or damage prestige and the good name of the Merchant, the Bank, Visa, MasterCard or Borika-Bankservice AD.
5. Customers have no right to carry out through the Virtual Post-Terminal of the Merchant’s Website an illegal transaction or a transaction carried out under the conditions of “fraud” – a transaction knowingly (deliberately) carried out with a card or card data acquired in an illegal way (lost, stolen, obtained on the basis of false documents, etc.), as well as with a falsified or forged card, or with misappropriated card data. Such transaction was made without the knowledge and consent of the authentic cardholder and without his authorization.

Regardless of the currency you have in your account, all transactions will be carried out in Bulgarian leva according to the current exchange rate of your bank. All prices are final with/without VAT included.
In cases where it is necessary to refund an amount when a payment was made with a debit/credit card, this happens only and only to the account of the card with which the payment was made within 30 days.
The merchant does not collect, store or process card data in any way. All information about this is entered by the client on the Bank’s payment page.